The delivery charges below apply to orders placed through our website unless we have agreed otherwise with you. For orders placed by email, telephone or another method, delivery charges and arrangements may be agreed separately.
United Kingdom: £3.99, or free on orders over £25
Republic of Ireland: £9
Europe: £16.50
Rest of the world: £25
International orders over 1.25 kg may be subject to an additional delivery charge. If an additional charge is required, we will contact you before accepting your order and give you the opportunity to proceed at the revised delivery price or cancel your order.
UK and Republic of Ireland orders are usually delivered within 3 to 5 working days after dispatch by Royal Mail or courier. Working days are Monday to Friday, excluding bank holidays.
For deliveries to Europe and the rest of the world, please allow up to 15 working days after dispatch, although orders are usually delivered within 7 to 10 working days. We use international tracking services where available.
Delivery times are estimates and may occasionally be affected by circumstances outside our control. International orders may also be delayed by customs clearance. If you are purchasing as a Consumer, your statutory rights in relation to delivery are not affected. Unless we have agreed otherwise with you, Consumer orders will be delivered without undue delay and no later than 30 days after the contract is made.
Please provide a delivery address where the parcel can be received. If delivery cannot be completed, please follow the carrier’s instructions to arrange collection or redelivery. If a parcel is returned to us because delivery could not be completed or it was not collected, we will contact you. If you ask us to send the parcel again, an additional delivery charge may apply.
We do not deliver to PO Box or freight forwarding addresses. We ship to most countries. If your country is not available at checkout, please contact us.
International deliveries may be subject to import duties, taxes or customs charges imposed by the destination country. Unless we have expressly agreed otherwise, these charges are not included in our delivery charges and are the responsibility of the recipient.
Orders are dispatched once payment has been received in full, unless we have agreed credit or other payment terms with you.
Faulty, Damaged or Incorrect Goods
Please inspect your order when it arrives. If an item is faulty, damaged in transit or incorrect, please contact us as soon as reasonably possible.
Before returning any goods, please contact us so that we can provide the correct return address and return instructions.
If you are purchasing as a Consumer, goods must be of satisfactory quality, fit for purpose and as described. If they do not meet these requirements, you have statutory rights under the Consumer Rights Act 2015.
Consumers usually have a short-term right to reject qualifying faulty goods within 30 days of receiving them. After this period, you may have further rights to a repair or replacement and, in certain circumstances, a price reduction or refund.
If you are entitled to reject faulty, damaged or incorrectly supplied goods, we will provide the refund or other remedy to which you are entitled and bear the reasonable cost of returning the goods.
Any refund will be made using the same payment method used for the original transaction unless you agree otherwise.
If you are a Business Customer, please contact us as soon as reasonably possible if goods are faulty, damaged or incorrectly supplied. Your rights and remedies will be governed by our Terms and Conditions and any separate trade terms agreed with you.
Nothing in this section affects a Consumer’s statutory rights.
Cancellations and Returns
Consumers
This section applies if you are an individual purchasing wholly or mainly for purposes outside your trade, business, craft or profession.
If you change your mind about an order placed online, by telephone or by email, you normally have the right to cancel without giving a reason. You may cancel at any time after the contract is made and up to 14 days after the day on which you, or a person nominated by you, receives the goods. If goods from the same order are delivered separately, the cancellation period ends 14 days after the day on which the last of those goods is received.
To cancel, you must clearly tell us that you wish to do so before the cancellation period expires. You can contact us here, email us at brew@mazawattee-tea.com or use our Model Cancellation Form. You do not have to use the form and you do not need to give a reason for cancelling.
After telling us that you wish to cancel, please email us at brew@mazawattee-tea.com for the correct return address and return instructions. You must send the goods back without undue delay and no later than 14 days after the day on which you told us that you wished to cancel.
Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning them.
You may examine the goods as you would reasonably be able to in a shop. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.
If you cancel, we will refund the price paid together with the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, we are not required to refund the additional cost.
We will make the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that you have sent them back. If the goods have not been sent to you, we will refund you without undue delay and no later than 14 days after you tell us that you wish to cancel.
Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not be charged a fee for the refund.
The right to cancel does not apply where a statutory exception applies, including to goods that are liable to deteriorate or expire rapidly, personalised or made-to-order goods and sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
These cancellation rights are in addition to your statutory rights if goods are faulty, damaged, incorrectly supplied or not as described.
Business Customers
If you are purchasing wholly or mainly for purposes of a trade, business, craft or profession, the statutory 14-day cancellation right described above does not apply.
Once we have accepted your order, you may cancel it or return non-faulty goods only with our prior written agreement, unless we have separately agreed different trade terms with you.
This does not affect any rights or remedies you may have in relation to goods that are faulty, damaged, incorrectly supplied or otherwise do not comply with the terms of our agreement.