PRIVACY POLICY
This privacy policy explains how The Mazawattee Tea Company Limited (‘Mazawattee Tea’, ‘Mazawattee’, ‘we’, ‘us’ and ‘our’) collects, uses, shares and protects your personal information when you visit mazawattee-tea.com or mazawattee-tea.co.uk, place an order with us, contact us, subscribe to our newsletter, interact with us through social media or otherwise deal with us, including as a trade or business customer.
The Mazawattee Tea Company Limited is the controller of the personal information described in this policy. Our registered office is 14th Floor, 33 Cavendish Square, London W1G 0PW, United Kingdom. Our company number is 01421404.
About This Policy
Your privacy is important to us. We only use personal information where we have a lawful basis for doing so, as explained in this policy. We do not sell your personal information.
What Personal Information We Collect
We may collect and process the following personal information, depending on how you interact with us:
your name, email address, telephone number and postal, billing or delivery address
information about orders you place with us, including the products purchased and transaction details
information you provide when you contact us by website form, email, telephone, post or otherwise
information you provide when you subscribe to our newsletter, submit a review or enter a competition or promotion
payment-related information required to process a transaction, although card payments are processed by our payment provider rather than by us directly
technical and usage information collected through cookies and similar technologies
information you choose to make available when interacting with Mazawattee through social media
information relating to trade or business enquiries, orders and accounts, including the names and contact details of individuals acting on behalf of a business
where you apply for a credit account, information needed to verify your identity, assess the application and manage the account. This may include information obtained from credit reference agencies or other relevant third parties.
You can find information about the cookies and similar technologies used on our website in our Cookie Policy here.
How We Use Your Personal Information
We use your personal information for the following purposes.
Orders and purchases
We use your information to process and fulfil orders, arrange delivery, administer payments, returns and refunds and communicate with you about your purchase. We do this because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Where you are acting on behalf of a business, we may process your business contact information for our legitimate interests in administering our commercial relationship with that business.
Customer service and enquiries
We use your information to respond to enquiries, provide customer service, deal with complaints and maintain appropriate records of our communications. Depending on the circumstances, we do this because it is necessary to perform a contract with you or because we have a legitimate interest in providing effective customer service and managing our business.
Newsletters and marketing
If you subscribe to our newsletter or otherwise consent to receive marketing from us, we may use your contact details to send you Mazawattee news, product information, offers and other marketing communications.
We rely on your consent where consent is required. You can withdraw your consent or unsubscribe at any time by using the unsubscribe facility in our marketing communications or by contacting us.
Reviews and feedback
We may contact customers to ask for feedback about our products or service where we have a legitimate interest in understanding and improving the customer experience.
If you submit a review and agree to its publication, we may publish the review together with any name, location or other information you have agreed may accompany it.
Competitions and promotions
We may use information you provide to administer competitions, promotions and offers, contact winners and provide prizes. Depending on the circumstances, we do this because it is necessary to administer the relevant terms or because we have a legitimate interest in running the promotion.
Trade and credit accounts
We may use information relating to trade customers and their representatives to administer enquiries, quotations, orders, accounts and our commercial relationship with them.
If you apply for a credit account, we may use the information provided to verify identity, assess the application, administer the account and manage credit risk. Where appropriate, this may include information obtained from credit reference agencies or other relevant third parties.
We do this where necessary to take steps before entering into or performing a contract and, where applicable, for our legitimate interests in managing our business and commercial risk.
Security and fraud prevention
We may use personal information to protect our customers, website and business against fraud, misuse and security threats. We do this where necessary for our legitimate interests in protecting our business and customers or to comply with a legal obligation.
Payment providers may carry out their own security and fraud-prevention checks in accordance with their own privacy information.
Legal and regulatory requirements
We may use, retain or disclose personal information where necessary to comply with tax, accounting, legal or regulatory obligations or to establish, exercise or defend legal claims.
Who We Share Your Personal Information With
We may share personal information where necessary with organisations that help us operate our business, including:
our website hosting and ecommerce service providers
payment providers, including Stripe
Royal Mail and other delivery or courier providers
providers that help us manage newsletters and communications
providers of website security, analytics and other technical services
credit reference agencies and related service providers where relevant to a credit application or account
professional advisers such as accountants, legal advisers and insurers
regulators, law enforcement authorities, courts or other organisations where disclosure is required or permitted by law
a prospective purchaser or its advisers in connection with a proposed sale, restructuring or transfer of all or part of our business.
We only share personal information where there is an appropriate reason to do so.
How Long We Keep Your Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Order, transaction, account and accounting records will normally be retained for up to six years where necessary for tax, accounting or legal purposes.
If you subscribe to marketing, we may keep your contact details while you remain subscribed. If you unsubscribe, we may retain a limited record of your preference so that we can ensure that you do not receive marketing you have asked us to stop.
Reviews may be retained for as long as they remain published or are otherwise reasonably required. Enquiries, customer-service correspondence, competition records and other information are retained only for as long as reasonably necessary for the relevant purpose or to establish, exercise or defend legal claims.
Your Rights
Depending on the circumstances and the lawful basis on which we use your personal information, you may have the right to:
ask for access to the personal information we hold about you
ask us to correct inaccurate or incomplete personal information
ask us to erase your personal information
ask us to restrict the way we use your personal information
object to certain uses of your personal information
receive certain personal information in a portable format or ask us to transfer it to another organisation
withdraw your consent at any time where we rely on consent.
These rights are not absolute and may not apply in every circumstance.
You can exercise your rights by contacting us. We may ask for information reasonably necessary to confirm your identity.
Your Right to Object to Direct Marketing
You have an absolute right to object to the use of your personal information for direct marketing. If you ask us to stop using your information for this purpose, we will do so.
You can unsubscribe using the facility provided in our marketing communications or by contacting us.
International Transfers
Some organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK and the transfer is subject to UK data-protection restrictions, we take appropriate steps to protect it in accordance with applicable data-protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.
You can contact us if you would like further information about the safeguards that apply to a particular international transfer of your personal information.
Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Payments are handled by specialist payment providers. Card payments made through our website are processed by Stripe, which handles payment information in accordance with its own privacy and security requirements.
Our website uses encrypted connections when information is transmitted between your browser and the website.
No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the personal information entrusted to us.
Links to Other Websites
Our website may contain links to websites operated by third parties. This privacy policy does not apply to those websites. We encourage you to read their privacy information before providing them with personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services or legal obligations. Any updated version will be published on this page.
Last updated: 24th August 2026.
Contact Us
If you have a question about this privacy policy, would like to exercise a data-protection right or wish to make a complaint about how we have handled your personal information, please contact our data protection co-ordinator here.
We will acknowledge a data-protection complaint within 30 days of receiving it. We will investigate the complaint without undue delay, keep you appropriately informed and communicate the outcome to you.
If you are dissatisfied with how we have handled your personal information or your complaint, you also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.